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POLICIES 

Cancellation policy 

Thank you for considering Silence Clothing for your purchases. We hope that you are completely satisfied with your order, but we understand that sometimes circumstances may arise that require you to cancel your order. To assist you with this process, we have outlined our cancellation policy below:

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  1. Orders can be canceled within 24 hours of purchase without incurring any fees or penalties.

  2. If you wish to cancel an order after 24 hours, we will assess a cancellation fee of 15% of the total order amount to cover any processing and restocking costs.

  3. Please note that we cannot accept cancellations once the item has been shipped. If you receive the product and wish to return it, our return policy will apply.

  4. To cancel an order, please contact our customer service team via email or phone. We will confirm the cancellation and any applicable fees or refunds within 48 hours.

  5. We reserve the right to cancel any order if we are unable to verify payment information or if we suspect fraudulent activity.

Thank you for understanding our cancellation policy. If you have any questions or concerns, please feel free to contact us, and we will be happy to assist you.

Terms and conditions

Thank you for considering Silence Clothing for your purchases. We take pride in providing high-quality clothing and exceptional customer service to our customers. To ensure a smooth and fair shopping experience for everyone, we have outlined our terms and conditions below:

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  1. Products: We strive to provide accurate descriptions, images, and pricing of our products. However, we cannot guarantee that the colors, materials, or sizes will be exactly as depicted on our website. If you receive a product that is not as described, please refer to our return policy.

  2. Ordering: All orders placed on our website are considered an offer to purchase our products. We reserve the right to accept or reject any order, for any reason, at any time. Once an order has been placed, it cannot be modified. If you need to cancel an order, please refer to our cancellation policy.

  3. Payment: All payments must be made in South African Rand (ZAR). We accept major credit cards and debit cards. All payments must be verified before an order is shipped.

  4. Shipping: We offer shipping within South Africa. We strive to ship orders as soon as possible, but please allow up to 5 business days for processing and handling. Once shipped, delivery times may vary depending on the shipping method selected. We are not responsible for any delays caused by the shipping carrier.

  5. Returns and Exchanges: If you are not satisfied with your purchase, please refer to our return policy. We accept returns and exchanges within 14 days of delivery. All returned items must be in their original condition, with tags and packaging intact.

  6. Intellectual Property: All content on our website, including images, text, logos, and trademarks, is owned by Silence Clothing and is protected by South African and international copyright laws. You may not use any of our intellectual property without our prior written consent.

  7. Privacy: We take the privacy of our customers seriously. Please refer to our privacy policy for information on how we collect, use, and protect your personal information.

  8. Limitation of Liability: To the fullest extent permitted by law, Silence Clothing will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or services.

  9. Governing Law: These terms and conditions are governed by the laws of South Africa.

Thank you for understanding our terms and conditions. If you have any questions or concerns, please feel free to contact us, and we will be happy to assist you.

RETURN POLICY 

Thank you for shopping with Silence Clothing. We take pride in providing high-quality clothing and exceptional customer service. If you are not satisfied with your purchase, we are happy to offer a return or exchange. Please review our return policy below:

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  1. Eligibility: We accept returns and exchanges within 14 days of delivery. To be eligible for a return or exchange, the item must be in its original condition, with tags and packaging intact. We cannot accept returns or exchanges on items that have been worn, washed, or altered in any way.

  2. Process: To initiate a return or exchange, please contact our customer service team within 14 days of delivery. We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.

  3. Shipping: The customer is responsible for all shipping costs associated with the return or exchange, including the cost of returning the item and the cost of shipping the new item (if applicable). We recommend using a trackable shipping method to ensure that the item is received by us.

  4. Refunds: Once we receive the returned item, we will inspect it to ensure that it meets our eligibility criteria. If the item is eligible for a refund, we will issue a refund to the original payment method within 5-7 business days. Please note that shipping and handling fees are non-refundable.

  5. Exchanges: If you wish to exchange an item, please indicate the new item and size when contacting our customer service team. Once we receive the returned item, we will ship the new item to you, and the customer is responsible for any difference in price and shipping costs.

  6. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide you with a prepaid shipping label to return the item, and we will ship a replacement item at no additional cost.

Thank you for understanding our return policy. If you have any questions or concerns, please feel free to contact us, and we will be happy to assist you.

REFUND POLICY

Thank you for shopping with Silence Clothing. We take pride in providing high-quality clothing and exceptional customer service. If you are not satisfied with your purchase, we are happy to offer a refund. Please review our refund policy below:

  1. Eligibility: We accept refunds within 14 days of delivery. To be eligible for a refund, the item must be in its original condition, with tags and packaging intact. We cannot accept refunds on items that have been worn, washed, or altered in any way.

  2. Process: To initiate a refund, please contact our customer service team within 14 days of delivery. We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.

  3. Shipping: The customer is responsible for all shipping costs associated with the return, including the cost of returning the item. We recommend using a trackable shipping method to ensure that the item is received by us.

  4. Inspection: Once we receive the returned item, we will inspect it to ensure that it meets our eligibility criteria. If the item is eligible for a refund, we will issue a refund to the original payment method within 5-7 business days. Please note that shipping and handling fees are non-refundable.

  5. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide you with a prepaid shipping label to return the item, and we will issue a refund to the original payment method once we receive the item.

  6. Partial Refunds: We may issue partial refunds in certain circumstances, such as if the item is returned with missing or damaged parts, or if the item has been used or damaged.

  7. Sale Items: We do not offer refunds on sale items. Sale items are final sale.

Thank you for understanding our refund policy. If you have any questions or concerns, please feel free to contact us, and we will be happy to assist you.

SHIPPING POLICY

Thank you for shopping with Silence Clothing. We take pride in providing high-quality clothing and exceptional customer service. Please review our shipping policy below:

  1. Shipping Options: We offer shipping within South Africa through our trusted courier partners. Standard shipping typically takes 3-5 business days for delivery, while express shipping typically takes 1-2 business days for delivery. Please note that shipping times may vary depending on your location and the courier's delivery schedule.

  2. Shipping Rates: Shipping rates are calculated based on the weight and dimensions of the package, as well as the delivery location. Shipping rates will be displayed at checkout before you confirm your purchase.

  3. Shipping Confirmation: Once your order has been shipped, we will send you a shipping confirmation email with tracking information. You can use the tracking information to track your package online and monitor its delivery progress.

  4. Shipping Address: Please ensure that you provide us with the correct shipping address at checkout. We cannot be held responsible for any delays or additional shipping charges incurred due to an incorrect or incomplete shipping address.

  5. Shipping Delays: While we strive to ensure that all orders are shipped in a timely manner, shipping delays may occur due to unforeseen circumstances, such as inclement weather or courier service disruptions. We cannot be held responsible for any delays in shipping that are beyond our control.

  6. International Shipping: At this time, we only offer shipping within South Africa. We do not offer international shipping.

Thank you for understanding our shipping policy. If you have any questions or concerns, please feel free to contact us, and we will be happy to assist you.

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